1. Do you have a shop I can visit?
Yes of course! Our store is located at:
Shop 4/ 18 Kenthurst Road
Dural NSW 2158
Costume Corner is located only 10 minutes from Castle Towers, Castle Hill and 40 minutes from Sydney CBD.
2. Where Can I Park?
The best parking is available on Ward Place however there is ample side street and shopping centre parking in the immediate area.
3. Does Costume Corner only hire costumes or do you have costumes to purchase?
Whilst we largely partake in costume hire, some costumes are available to be purchased ONLINE. We do also have costume accessories such as make-up, moustaches, gloves, wigs and jewellery that you can purchase to complete your desired look.
4. Where do you get all of your costumes?
Costume Corner has access to some of the best-known costume suppliers all over the world. We stock costume labels such as Leg Avenue, Starline, In Character, Mystery House, Tabi’s Characters, Charades and many more. Costume Corner is lucky enough to have handmade costumes as well as original pieces collected from professional theatrical companies, vintage stores and antique dealers.
1. How long is the hire period?
A standard hire period is for 3 days. This will entitle customers to collect their items 1 day prior to their event and be expected to return their costume by the conclusion of our following business day.
Most weekend hires begin with a Friday collection and Monday return however, we are flexible with hire periods and do have options to extend hire items beyond the ‘standard hire period’. Please contact us for information specific to you needs.
When delivery is involved, hire periods do adjust to facilitate this method of collection. Please view delivery options for further details.
2. How much does costume hire usually cost?
Everyone’s costume experience and desires are unique therefore your costume hire price is largely dependent on your choices. Pricing starts from $5 for a single item and from $45 for a complete ensemble.
3. Do I have to wash/ dry-clean the costume after I wear it?
No. Costume Corner specifically asks that you simply return your costume. Even if the costume is marked in any way we insist that all items are clean by our team as many costumes have special washing requirements and some marks may need specific attention to avoid becoming stains.
4. Do you wash the costumes/wigs/shoes? How do you wash them?
Yes of course we do! This is one of the most important parts of our business and we take it very seriously. All items including props, glasses, hats, wigs, shoes and of course clothing are all sterilised and cleaned after each use. This means that once they are in the store they are clean and ready to be worn.
Washing techniques vary depending on the specific costume. Some items are hand or machine washed whilst others are specifically ‘dry clean only’. There are also many items that require steam and/or disinfectant to restore the items to a hygienic condition. In each case all items are treated with a sterilising agent so you can be sure you are getting fresh and clean items each and every time you hire.
5. Can I alter my rental costume?
Generally no, however we do often make exceptions if people address their concerns with us first. The reason for this is that many of the fabrics are delicate or are not suitable for alterations to be made. Please contact us and provide a detailed description of what you want to do and our staff will be able to determine if that is indeed possible for your specific costume.
If you are given permission to alter the costume please make sure that all alterations have been removed prior to your costume return. You may receive a charge to your bond if damages occur or extra time needs to be taken to return your costume to its original state as a result of your alteration.
6. What happens if I spill a drink/ damage or loose a part of my costume?
Spilt a drink? Don’t panic- we understand and expect these things to happen. In most cases extra attention is often not required and therefore no charge is added. If the mark/damage does requires some extra attention you will only be charged for that specific task. In the unfortunate event the damage or mark renders the costume no longer useable you will be charged the replacement fee for that one specific item.
Please note that for some select costumes, loss or damage of a component may render the whole costume unusable and may result in the loss of your entire bond.
In all cases, we do prefer the costume back rather than to charge your full bond. You might be surprised- we are pretty nifty when it comes to repairing things.
Please see “what is the bond and how much does it cost?” section below for further details
7. Can I cancel my order (Hire)?
We can cancel your order however, for all costumes over $20 customers will incur a $20 cancelation fee if the order has not been shipped/ collected. Once your order has shipped/ collected, we are unable to make changes to or cancel your order. You have a 30 minute window to cancel both hire and purchase items to receive a full refund.
Rental in our store
1. Can I reserve a costume and is there a reservation fee/deposit?
So you don’t miss out on your favourite costume we highly recommend booking your costume ahead of time in order to reserve a costume for your required function date. Costume Corner will require a $20 Reservation fee to secure your booking. This $20 fee will be deducted from your total rental price at the time of collection. Please note that this reservation fee is non-refundable in the event of cancelation or change of mind. Please choose your items carefully.
2. What is the bond and how can I pay for it?
The security bond varies for each item. The bond is to supplement some of the replacement cost of your items if they are lost, stolen or completely destroyed. In all cases, if the costumes are not returned, lost or damaged beyond repair your bond will be forfeited.
In store Costume Corner will accept a bond in three different ways:
EFTPOS- The money is taken off your card and then returned onto that same card once all items have been returned in the appropriate condition.
Cash: The cash amount is held and then returned to you once all items have been returned in the appropriate condition.
Credit Card: A manual imprint of your credit card is taken and filled out for the bond total. The imprint is then destroyed once all items have been returned in the appropriate condition.
3. Why do I need to provide two phone numbers and a residential address?
We need 2 contact numbers as we are often in the position that we need to contact you. Your residential address is used as a means of identification as we need to know we can trust you to look after our product. Please note that we do not send promotional materials to your residential address.
4. What do I do if I receive a faulty item in my order (in store collection)?
If your item has a minor flaw and you are still happy to use the costume please contact the Costume Corner team to notify them prior to your function. All notifications post event will be considered damage as a result of your actions.
If the fault renders the costume unusable, please contact the Costume Corner team immediately as they will attempt to rectify this fault or provide you with an alternate costume of your choice.
5. How can I pay for my order in store?
Costume Corner can accept the following in store payment
Credit card – Master or VISA Card
1. How does your online hire work?
The online hire works in three easy steps:
1.Search and Select your desired costume
2.Enter the 3 dates that you wish to have the costume for (Costume Corner recommends you select your costume for the day prior to your function)
3.Place costume item in your Cart and pay!
Costume Corner will then proceed to check the availability of your request and send you a confirmation email once everything has been officially reserved*.
Items will then be prepared for the collection method selected at the time of payment.
Once you have received your items, check that everything is there and fits perfectly. Wear your costume and then return your costume in the method selected at the time of payment.
Once all items have been received back in our store you will receive a confirmation email of your hire completion.
*In the event that your costume hire date clashes with a pre-existing booking, Costume Corner will contact you with similar alternative options. If none of these options are appropriate or do not match your desires, a full refund will be made.
2. How can I be sure that I am receiving a quality costume when booking online?
All rental items have a quality control rating between 1-10 (10 being perfect condition and 1 being removed from our stock completely) Costume Corner only makes costumes with a rating of 6 or higher available to online customers. For further details please view our Quality Control Rating Description break down.
3. How does the Security Bond work online?
By completing an online transaction, the customer agrees to allow Costume Corner to make additional charges to the Credit Card provided at the time of hire. These charges are only made in the event of damages, extra laundry fees,items not being returned or the customer fails to adhere to costume return dates. In all cases, the customer will recieve an email detailing the total amount and reason for the extra charge. In most cases, these extra charges are discussed with customers prior to the charge being made.
4. I can’t collect or return my hire costume in store, can you arrange a courier for me?
Yes of course we can. Your costume will be delivered to you at least 1 day prior to your function to allow you to try on your costume and check that it is appropriate. Once you have checked everything is suitable simply wear your costume for your function and have a great time! Costume Corner can also book a courier to collect from the address you have provided at the time of reserving your costume.Please be aware that someone needs to be present at the time of collection to facilitate a courier. For more details please see the delivery section of this page.
5. I want to check my costume fits before I book my order. Can I come in to your store to try the hire costume on?
Yes, we actually recommend it. Please contact us before you begin your journey to our store to ensure that the costume is in fact available to be tried on.
6. I can’t see a specific item that I need on your website. Do you have other rental items in store?
Yes we do, to place every individual costume item on the webpage would be far too overwhelming. Please contact us regarding your specific request and provide the following details.
Costume/ Character Name
Size you require it in
Date of your function
Do you have a photo of the costume you are looking for? If so please provide it
Returning my hire costume
1. Do I have to bring my receipt when I return my costume?
No, we have all the appropriate paperwork on file. The receipt is just for your records.
2. What day and time do I have to bring my costume back?
Your return date is visible on your invoice, beneath each item description. This will be discussed with you at the time of your collection (in store only). In regards to return time, Costume Corner does not ask you to return your costume at a specific time on this date it just must be in our possession at the conclusion of our business day.
3. Does Costume Corner have an after-hours drop off bin?
Yes we do! Our afterhours drop of point is located at the back of our store. Customers must acquire the entry code that will relate to the week you intend to return your costume. The entry code is changed at 10am every Tuesday morning and therefore all costumes must be placed in the bin prior to this cut off time to avoid late charges.
4. I can’t return my costume on the due date. Can I get someone else to drop it off?
Of course you can. Just make sure they know your full name and that you have included everything in your return bag.
5. Can I post my costume back?
Yes, you can. Costume Corner can arrange for a courier to collect your items the day after your function (metro postcodes only) or provide you with a prepaid Australia Express Post satchel for you to return your items in. For all postal returns, parcels must be post marked as the return date to ensure that you do not receive a late fee.The cost of return delivery is $12.50.
6. I cannot return my costume on the due date. Can I get an extension?
Costume Corner is more than happy to give you an extension, please be aware that you are imposing on other customer’s ability to hire those costumes. We therefore charge a 20% extension fee. This extension fee will give you 1 extra working day to return the costume. Please keep in mind that if your costume has already been reserved for the next hire period, an extension cannot be granted
7. I can’t get my costume back on the date you specified. Do you charge a late fee?
Ultimately we do charge a late fee, however please be aware that we do not charge it just because we can, nor do we charge you as a means of punishment for being forgetful or busy. We understand that things happen that are out of our control and don’t want you to feel deterred by the late fee. However the fee actually covers the cost of the extra, unexpected work we have to do to return that costume to the shelves in time for the next hire period. This includes express cleaning services, calls to chase you, rescheduling other customer’s collection or viewing dates etc.
In the event that you cannot return the costume on time, please contact Costume Corner and arrange an alternative return.
8. I’ve already received my order and realised that I won’t be able to return the costume in the original means that I selected. Can I change my return option?
Yes of course you can. Costume Corner just asks that you contact us prior to the 9am cut off on the day of your expected return to organise an alternate means of return. Please be aware that some return options involve and extra charge of $12.50 i.e a courier.
9. How do I know I won’t be charged a late fee (online hires)?
For all returns using our delivery services as a method of return, customers must post their items the day after their function. All parcels will receive a printed date stamp notifying us of the date each parcel has been sent. If your parcel shows a post mark of your return date you will not receive a late fee, even if the postal carrier takes longer than usual to complete your return delivery. If your return date is on a weekend or public holiday, we will expect you to post your parcel the next working day. Every subsequent date that your parcel has not been posted will receive a late fee.
1. Can I cancel my order?
We can cancel your order for a $20 cancelation fee for all orders over $20 if the order has not shipped. Once your order has shipped, we are unable to make changes to or cancel your order. You have a 30 minute window to cancel both hire and purchase items to receive a full refund.
2. I can’t see a specific item that I need on your website. Do you order new purchase products in
At Costume Corner we have a large amount of suppliers that stock huge varieties of items and are constantly on the lookout for new and exciting products. Please contact us and see if we have access to locating a specific item for you via the contact us portal and provide the following information:
- Description/Name of product
- Code (if applicable)
- Quantity you require
- Date you require the item/s for
The Costume Corner team will notify you of that specific items availability and endeavour to arrange for your request to be met.
3. Can I return my unused purchase item?
Please see our returns policy (below) to determine if you qualify for a refund.
1. What do I do if I receive a faulty item in my order (Rental Online order + Delivery)?
All costume hire items are checked rigorously before leaving our store. Whilst this does prevent 99% of faults sometimes things can be overlooked or damage may occur during transit. In the unlikely event that this happens we want to sort out any issues straightaway.
If your item has a minor flaw and you are still happy to use the costume, please check the ‘costume condition’ sheet that you would have receive with your hire items. If the specific damage you have noticed has not already been noted on this sheet, please contact the Costume Corner team to notify them prior to your function. All notifications post event will be considered damage as a result of your actions.
If the fault renders the costume unusable, please contact the Costume Corner team to notify them prior to your function. All notifications post event will be considered damage as a result of your actions. Costume Corner will proceed to rectify this fault or provide you with an alternate costume of your choice.
Please keep in mind the quicker we receive your notification the more likely we will be able to rectify this issue. We recommend checking all items on receipt of your costume to allow for adequate time to resolve anomalies.
2. My costume did not arrive in time can I get a refund?
Whilst this is extremely rare, courier companies and Australia Post sometimes have unforeseeable problems.
For hire items:
We recommend you contact us the day prior to your function if your costume has not arrived by 4:30pm as we may still be able to get your costume to you. In the event that the costume does not arrive on time and we cannot facilitate an alternative or organise the costume to arrive in time we will graciously refund your entire transaction and provide you with a credit voucher for the same amount for your next hire.
3. Can you give me some information on your Refund Policy
Please veiw our Shipping and Refunds Policy.
4. Can I get a refund if the costume is not suitable?
Unfortunately we cannot refund a costume hire on the basis that it is not ‘suitable’. We can however provide you with a store credit for the value of your hire minus a $20 cleaning and restocking fee as each item must be cleaned and maintained once it has left the store- whether it was worn or not.
5. I’ve just received my order and it doesn’t fit. Can I get a refund?
As all costumes have their measurements provided at the time of booking we cannot give you a refund in relation to the costume not fitting. We are however happy to provide you with a store credit allowing you to swap to another costume. The store credit will be to the value of the original hire minus $20 to cover return postage, cleaning and restocking. Please note that your original delivery cost will not be included in your store credit.
In the unlikely event that our measurements are wrong Costume Corner would be more than happy to provide a complete refund for your troubles. We will check the costume at the time of return to determine if this was in fact the case.
6. I’ve already collected my costumes, but the party has been cancelled. Can I return it and get my money back?
Unfortunately we cannot refund based on party cancelation. We understand your frustration; however we have lost hires due to the costume being in your possession.
1. How much does it cost to have my order delivered?
Costume Corner ships all orders with Australia Post Express at the low cost of $12.50. We also offer same day/ next day courier delivery (available to these metro postcodes only) for the same standard price.
2. Tell me more about same day delivery?
Costume Corner offers same/next day postage to all customers who have a delivery address of one of these postcodes. All orders must be completed by 9:30am AEST for same day postal service or 1:30pm for next a.m. delivery [excluding weekends and public holidays]. Please note that we can’t deliver to a PO Box with same day/next day delivery so your items will as default be sent via Australia Post Express. To arrange same day delivery, please contact us on 02 9651 2313.
3. I can’t be present at the time of delivery. Can I still receive my parcel?
If you’re not around to take the delivery of your parcel, the carrier will leave a calling card with information about how to rearrange your delivery or pick your parcel up. Please be aware that in many cases this will not be until the following day.
4. I live outside the metro areas listed. When should I expect my parcel to arrive?
For all parcels sent to addresses outside of the metropolitan area, expect your delivery to be within 0-4 days. Your order will be delivered between 7am and 9pm. As Australia Post doesn’t deliver on public holidays, you can expect your order on the next business day. For details specific to your location please see the Australia Post website.
5. Can I track my order?
Once your order leaves our warehouse, you’ll receive a shipping confirmation email which will contain your tracking link. Don’t worry if you don’t see any tracking events at first –this usually happens within 2 business days.
6. Can I Collect in Store?
I don’t want to get my parcel delivered can I collect my items in store? Yes of course! All in store collections will be available during open hours at:
Shop 4/ 18 Kenthurst Road,
Dural, NSW 2158
Costume Corner is located only 10 minutes from Castle Towers, Castle Hill and 40 minutes from Sydney CBD.
7. Your hire period states that I only have my rental costume for 3 days. How can I be sure that I will receive my costume on time?
For all rental costumes using our postal service as their delivery method, extra ‘postal buffer days’ are added to your hire period. This will mean that your costume will be expressed to you at least 2 days prior to your event allowing for an extra day of travel for no extra cost.
8. Can I have my parcel redirected to a different address?
If you’re looking to redirect your parcel because you’ve selected an old or incorrect address please contact us to arrange a parcel redirection. Please be aware that if we receive a notification after your items have already been shipped you may incur a re directory fee. In the event of a parcel re direction, your parcels estimated time of arrival will become invalid.
If the parcel is returned to us, we will contact you to organise re delivery at the customer’s expense.
We also encourage you to keep your Costume Corner address book up to date by removing any addresses that you no longer use or have access to.
1. Do you give discounts for theatre, school events, fundraisers or bulk hires?
We certainly do. Please see the discounts page to see if you qualify.
Get the right fit
1. How do your Sizing Guides work?
We never want to send you something that doesn’t fit properly so we have size guides available on all our product pages.
Each costume item has been measured and details regarding each specific costume can be found in the sizing tab of your desired item. Please be aware that these sizes relate to the garments true measurements, we recommend adding a couple of centimetres to your individual measurements to ensure a suitable fit.
As many garments are vintage, obscure or have irregular shapes Costume Corner has also provided our ‘recommended size’. Please be aware that this is only a recommendation, we strongly urge you to view the individual measurements to determine if this garment is suitable for your needs.
There’s also a helpful guide which shows you how to measure yourself.
2. I’ve noticed a string in the waist of my pants/skirt. What is that for?
This is so that you can easily adjust the waist line of your costume item to fit you as neatly as possible. To do so, please pull the drawstring to your desired tightness and tie in a bow. Simple!
3. I just tried on my costume and just needed a little lift on the shoulder. Can I safety pin it up?
Please see ‘can I alter my costume’ for more information